Refund and Returns Policy

Effective Date: December 30, 2024

At Snugtopinn, we strive to ensure your complete satisfaction with your purchase. If you are not entirely happy with your order, we’re here to help. This policy outlines the terms and conditions for returns and refunds.

Returns

  • Eligibility: You may return an item within 30 days of the original purchase date for a full refund or exchange, provided the item is in its original, unused condition, with all tags and packaging intact.

  • Non-Returnable Items: Certain items are not eligible for return or exchange, including items that are custom-made or on sale with a reduced price.

  • Return Process: To initiate a return, please contact us at info@snugtopinn.com with your order number and the reason for the return. We will provide you with instructions on how to return the item.

  • Return Shipping: You are responsible for the cost of return shipping unless the return is due to a defect in the product, or an error on our part. We recommend using a trackable shipping method, as we are not responsible for lost or damaged returns.

Refunds

  • Processing Time: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Refund Method: If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a reasonable timeframe (typically 7-10 business days).

  • Partial Refunds: In certain cases, we may offer partial refunds.

  • Original Shipping Fees: Original shipping fees are non-refundable.

Exchanges

  • Eligibility: Exchanges are subject to product availability.

  • Exchange Process: To initiate an exchange, please contact us at info@snugtopinn.com with your order number and the item you wish to exchange for.

Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us immediately at info@snugtopinn.com with a photo of the damage. We will arrange for a replacement or a full refund, including any applicable shipping costs.

Contact Us

If you have any questions about our return and refund policies, please contact us at: